What is an IT Support Technician

What is an IT Support Technician

Learn about the general duties, training requirements, and salary skills of Information Technology (IT) support technicians. Find out where you can work and what credentials can boost your earnings.

IT Support Technician

IT support London helps users and users understand how to use and fix their computers or various other technologies. You may receive complaints about defective equipment and diagnose the problem over the phone, and, if possible, help the customer resolve the issue. Technicians need to be very knowledgeable about the tools they provide support to provide the best customer support. The following table provides some details about this career:

Degree: Associate degree or post-secondary training Bachelor is required for some positions.

Education: Department of Studies Information Technology, Computer Science, Computer Programming.

Responsibilities: Provide support to computer users, troubleshoot problems, provide solutions, provide technical support by phone or online.

What does an IT support technician do?

As an Information Technology Support Technician, you will help computer users set up, maintain, troubleshoot, and troubleshoot their computers. You will often provide technical support in person and assist customers remotely, usually by phone or email. You can offer support services exclusively for a specific technical product, such as software programs or specific hardware peripherals, or help users with any computer issues.   Viruses, data loss, malfunctioning software programs, annoying hardware setup, and poor internet connection are potential problems you may encounter in hiring a right consultant.

Where will I work?  

To some extent, your right working environment can determine your job title and duties. You can work as a helpdesk technician for a computer maker or software company that provides support services to users of a particular product. You can also offer support and technical assistance to employees in the public, private or public sectors or a firm or corporation. Depending on the job and the company, you may work in an office or travel to customer businesses or residences to provide on-site service.

How much can I earn?

Computer user support specialists earned an average of ، 50,980 in 2018, according to BLS payroll data. As of November 2019, entry-level technical support experts with experience of up to five years reported an average salary of $ 15.09 per hour, while professionals with 5-10 years of experience earned an average of 19 19.07 per hour. For those with 10-20 years of experience, the median salary is approximately 22.40 per hour, while late-career professionals earn an average of $ 23 per hour per year with more than 20 years of experience.

What are some relevant alternative careers?

For those interested in technology and computers, there are many other careers for which they are interested. You want to become a computer repair technician, which involves handling and fixing computer parts manually. Many responsibilities but focuses on caring for, repairing, and answering questions about a specific computer network.


  • IT Support columbus IT consultant can assist you many different kind of consulting such as business consulting, IT consulting and they can also assist a computer users in the operation/repair of computer systems and other technical devices.
  • Their job description provides technical support by installing, configuring, testing, and upgrading computer software and hardware.
  • IT support London typically work for organizations that revolve around finding and solving technical problems.
  • He works as a standby system technician who provides IT solutions as soon as a problem arises.
  • They also maintain the company’s network and ensure the smooth operation of the computer system.
  • In their duties, IT technicians design and configure new tools for an organization or client.


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