So, you recently made a purchase from Broken Planet, but the product you received isn’t what you expected or is faulty? No worries, we’ve got you covered! In this blog, we’ll discuss how to make hassle-free returns and exchanges with Broken Planet.
The first thing you should do is read Broken Planet’s return policy. While Broken Planet doesn’t have a blanket policy for all their products, the return policy varies from product to product. Usually, Broken Planet offers full refunds, store credit, or exchange within a certain time frame from the date of purchase. Be sure to check the product page on the website or contact their customer service for any variations in the return policy.
If you’ve decided to return the product, head over to the Broken Planet website and log in to your account. Locate the order history and select the product you want to return. Provide a brief reason for the return and choose the mode of refund or exchange you prefer. Once you’ve submitted the request, you’ll receive a return merchandise authorization (RMA) from Broken Planet. This RMA should be printed and included in the package you return to Broken Planet.
When returning the product, ensure it’s in its original packaging and in the same condition as when you received it. This will ensure that your refund or exchange is processed smoothly and quickly. Cover any labels with a new label before sending it back to Broken Planet. You’ll need to cover the shipping cost of returning the package to Broken Planet, and they recommend using a signature confirmation to ensure it’s delivered to the right person.
If you’ve received a faulty or damaged product from Broken Planet, you don’t need to worry about the return shipping cost. All you need to do is contact Broken Planet’s customer service and explain the issue. They’ll send you an RMA and cover the return shipping cost. You can choose your refund mode, whether to get your money back, store credit or a replacement product.
Yes, Broken Planet accepts returns, and the returns process is relatively simple and hassle-free. When returning the product, ensure you check the return policy, follow the outlined steps, and take care to package the product correctly. Whether you’ve changed your mind, received a faulty product or simply need a different size or color, Broken Planet will do its best to make the returns process as seamless as possible. With this guide, you’re now well equipped to make hassle-free returns with Broken Planet.